Rental terms and cancellation policy

Payment

Event rentals are paid in full by card when booked. Long-term rentals are charged to the card on file at the start of each 28-day cycle. Approved business accounts may be invoiced. Prices on your quote include the unit, delivery, pickup and listed service; any rush, fuel or card fee is shown before you pay.

Rental period and renewal

Event rentals cover the event date plus the delivery day before and the pickup on the next business day. Long-term rentals begin on the delivery date and renew every 28 days until you request pickup. The 28-day price does not change if the unit is used for fewer days.

Service

Rentals of a week or longer include one service visit per week: pumping, cleaning and restocking. Extra visits are billed per visit. Event units arrive clean and are serviced at pickup unless a mid-event service is booked.

Cancellation and changes

Cancel 48 hours or more before delivery for a full refund. Cancellations within 48 hours of delivery receive a 50% refund. Same-day and rush orders cannot be refunded once the truck is dispatched. Date changes are free with 24 hours notice, subject to availability.

Site access and placement

You agree to provide a safe, level spot reachable by our service truck, plus gate codes and a contact. If a unit cannot be delivered or serviced because the site is blocked, locked or unsafe, a trip fee may apply. Units in a public street or sidewalk require a permit that the renter obtains.

Damage, loss and misuse

Normal wear is our cost. The renter is responsible for damage from vandalism, fire, theft, tipping, moving the unit, graffiti or misuse, and for extra cleaning caused by paint, concrete, trash or hazardous material placed in the unit. Do not move a unit after delivery.

Pickup

Event units are picked up on the next business day after the event. Long-term units are picked up after you call or text a pickup request. Billing stops after the current 28-day cycle. Please keep the path to the unit clear on pickup day.

Weather

Units stay in place in normal weather. If storms or mud make a site unsafe for our truck, service or pickup moves to the next safe day. We will call the site contact first.

Questions about these terms? Call (279) 688-4279 or email info@turlockportapotty.com.